Return and Exchange Information

Most orders are delivered within 5-7 working days. Orders are shipped from Slovakia using one of the following carriers:

GLS CZ
GLS DE
GLS IT
DHL Express
DPD AT
DPD PL
DPD SI
DPD GR
DPD HR
DPD HU
PPL CZ
Cargus RO
123 Kurier
Speedy BG
Posta Expres

 

Detailed Information

Merchandise can be returned for a full refund within 30 days of the purchase date. If sending back an item for a refund within the 30 day policy, please ship everything that you received in your initial purchase to receive full refund. 

Items eligible for exchange under our manufacturer warranty may be returned within 24 months. Details of our Manufacturer Warranty can be found here: 

These warranties only apply to purchases made from one of the authorized retailers (Skull Shaver accounts on third party Marketplaces such as Amazon) listed below as of December 2023. We periodically update this list:

• skullshaver.eu
• skullshaver.fr
• skullshaver.de
• skullshaver.com
• Amazon.co.uk
• Amazon.fr
• Amazon.de
• Amazon.es
• Amazon.it
• Amazon.pl
• Amazon.se
• Amazon.nl
• Amazon.com.tr

 All orders placed on the site are shipped within 1-2 working days. The average time for delivery in Europe is 5 to 7 days. This period assumes that the order has been placed from Monday to Friday before 10:00 a.m., excluding public holidays or non-working days. The product is delivered to the delivery postal address provided by the Customer when placing the order. Due to increased order volume and impact of locality, delivery times are running longer than usual to fulfil your order. For informational purpose the customers from NON EU (The European Union) member countries ought to pay a custom Tax/tariff on imposed goods/Skull shaver when transported across international borders/EU borders. The intention of custom duty is contingent on the country you are located.

Returned merchandise must be provided within the time frames outlined above. The company covers the shipping expenses for an exchange/refund within the first 30 days (after the purchase date) only. Customers outside the EU must return the merchandise at their own cost by a traceable method. Items returned past the time frames outlined above may be rejected for a refund or exchange. Shipping and handling charges for returned merchandise are non-refundable, unless we have made a shipping error on our part.

If sending back an electric shaver for repair or exchange, please ONLY send back your shaver handle (unless instructed otherwise). The shaver handle is the motor/battery which powers the unit. We do NOT need you to send back shaver blades, rinse  stands, travel cases, charger or any other accessories you have received. Skull Shaver Estonia OÜ is not responsible for these items if they are sent in. We are replacing the shaver handle/motor/battery only which is covered under warranty. Shaver blades and accessories are not covered.

If exchanging, please allow an additional 5-7 business days to receive your item back once our warehouse receives it. Once your item is received for a refund, it will take 3-5 business days for us to resolve your return back to your original method of purchase.

 

Quick Troubleshooting

If your shaver does not turn on, please try removing the blade (pull blade and shaver body apart, and they will separate). If the unit turns on without the blades attached, the blade is jammed and needs to be replaced. Replacement blades are available here:

If you have never removed the shaver head before, the retaining springs can be very tight and it may take more force than you would expect to separate the shaver head from the body/handle.

 

Add On and Bundled Products Policy:

• If an add-on or Bundled Item is purchased as part of a bundle, and other bundle items are returned but the add on Item is not returned, the refund given will be adjusted to account for the full retail value of the add on or bundled Item that is kept.

• For example, a customer buys a Pitbull Shaver for £219.99 and adds on a Beast Clipper for a discounted price of £0.99. The order total is £220.98. The customer decides to keep the Bundled Beast Clipper and return the Pitbull Shaver. The Beast Clipper has a normal retail price of £59.99 and the refund will be adjusted as if the customer simply purchased a retail Beast Clipper. In this case, the customer will receive a refund of £160.99 (220.98 - 59.99 = 160.99). If the customer returns both, they will receive a full refund of £220.98.

 

Overview of Our Process

1) If your item is still not working correctly after following our troubleshooting guide, or you are returning an item for a refund, please contact our customer support team (cs@skullshaver.eu), so we can arrange an exchange for you.

2) If you do not receive a response within 2 business days, please check your spam folder. 

 

For all inquiries, please contact our Customer Service Team

UK and EU Customer Service: cs.eu@skullshaver.com

US and Worldwide Customer Service: cs@skullshaver.com