Warranty, Return, and Exchange Information

Detailed Information

This warranty is valid in the UK only. Merchandise can be returned for a full refund within 30 days of the delivery date. If sending back an item for a refund within the 30 day policy, please ship everything that you received in your initial purchase to receive full refund.

Items eligible for exchange under our manufacturer warranty may be returned within 12 months. Details of our Manufacturer Warranty can be found here: 

https://www.skullshaver.eu/warranty

These warranties only apply to purchases made from one the authorized retailers listed below as of January 1, 2017. We periodically update this list:

• Skullshaver.eu
• Skullshaver.de
• Skullshaver.fr
• Amazon

Returned merchandise must be provided to a carrier within the time frames outlined above. International customers must return the merchandise at their own cost by a traceable method. Items returned past the time frames outlined above may be rejected for a refund or exchange by our customer service. Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error on our part.

If sending back an electric shaver for repair or exchange, please ONLY send back your shaver handle (unless instructed otherwise). The shaver handle is the motor/battery which powers the unit. We do NOT need you to send back shaver blades ,rinse  stands, travel cases ,charger or any other accessories you have received. Skull Shaver EU Ltd is not responsible for these items if they are sent in. We are replacing the shaver handle/motor/battery only which is covered under warranty. Shaver blades and accessories are not covered.

If exchanging, please allow an additional 5-7 business days to receive your item back once our warehouse receives it. Once your item is received for a refund, it will take 3-5 business days for us to resolve your return back to your original method of purchase.

 

Quick Troubleshooting

If your shaver will not turn on, please try removing the blade (pull blade and shaver body apart and they will seperate). If the unit turns on without the blades attached, the blade is jammed and needs to be replaced. Replacement blades are available here: https://www.skullshaver.com/shopping/mens-shavers/replacement-blades-xl-pack-of-2.html

If you have never removed the shaver head before, the retaining springs can be very tight and it may take more force than you would expect to separate the shaver head from the body/handle.

 

Overview of Our Process

1) If your item is still not working correctly after following our troubleshooting guide, or you are returning an item for a refund, please complete our Return Authorization Request Form found at the bottom of this page.

2) Once your Return Authorization Form is completed, it will be reviewed within two business days.

3) If your return authorization is approved, we will send you an email with an RMA number and detailed instructions including how, what, and where to ship your item. Please follow the directions carefully as we cannot process returns that have been incorrectly submitted.

4) If we need additional information, we will contact you.

5) If you do not receive a response within 2 business days, please check your spam folder. If you still have not received an email from us, please contact us.

EU and UK Return Authorization Form

US and Worldwide Return Authorization Form